Resetting your Password

Last modified on July 30th, 2014.


Below is an outline of the steps necessary to reset your Innoslate user account password:

  1. From the 'Sign in to Innoslate' screen, click the 'Need Help?' link, located at the bottom right of the dialog as shown below:

    Sign in to Innoslate

  2. This opens the 'Having trouble signing in?' screen, where you can request your Innoslate account be reset. Type in the 'Email address' associated with your Innoslate account and click the 'Continue' button.

    Having Trouble Signing In Screen

  3. You will see an alert within the dialog, letting you know whether or not an email was successfully sent to you. If successful, you will receive instructions via email for resetting your password as shown below:

    Reset Email Alert

  4. Keep an eye out for an email from Innoslate <noreply@innoslate.com> with the subject “Reset your Innoslate account”. Be sure to also check your Spam folder as sometimes these emails mistakenly can end up there. If two hours have gone by and you still have yet to receive an email from us, please contact our Innoslate support team at (571) 485-7800 x2.

  5. After receiving the reset email from Innoslate, click the link in the email to reset your Innoslate account password. The link will then navigate you to the 'Reset your Innoslate Password' screen as shown below:

    Reset Password Dialog

  6. Enter a new password twice and click the 'Reset password' button. You will then be redirected within 5 seconds back to the 'Sign in to Innoslate' screen where you can use your email address and new password to sign into Innoslate.

Resetting your Password

Last modified on July 30th, 2014. 


Below is an outline of the steps necessary to reset your Innoslate user account password:

  1. From the ‘Sign in to Innoslate’ screen, click the ‘Need Help?’ link, located at the bottom right of the dialog as shown below:

    Sign in to Innoslate

  2. This opens the ‘Having trouble signing in?’ screen, where you can request your Innoslate account be reset. Type in the ‘Email address’ associated with your Innoslate account and click the ‘Continue’ button.

    Having Trouble Signing In Screen

  3. You will see an alert within the dialog, letting you know whether or not an email was successfully sent to you. If successful, you will receive instructions via email for resetting your password as shown below:

    Reset Email Alert

  4. Keep an eye out for an email from Innoslate <noreply@innoslate.com> with the subject “Reset your Innoslate account”. Be sure to also check your Spam folder as sometimes these emails mistakenly can end up there. If two hours have gone by and you still have yet to receive an email from us, please contact our Innoslate support team at (571) 485-7800 x2.

  5. After receiving the reset email from Innoslate, click the link in the email to reset your Innoslate account password. The link will then navigate you to the ‘Reset your Innoslate Password’ screen as shown below:

    Reset Password Dialog

  6. Enter a new password twice and click the ‘Reset password’ button. You will then be redirected within 5 seconds back to the ‘Sign in to Innoslate’ screen where you can use your email address and new password to sign into Innoslate.